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Frequently Asked Questions ( FAQ )

Error Code: 0x1000006 (VideoMate TV Tuner Card)
1.

This error code generally indicates a TV Tuner card driver installation problem. Error Code: 0x1000006 is usually the result of one of two problems:

0X10000001or 0X10000006

1. Remove ComproDTV3 by Windows Add/Remove Program.

2. Check if there is VideoMate directory at the following destination. If VideoMate directory exists, please delete it.
C:\Program Files\Common Files\VideoMate

3. Reboot.

4. Download the correspondent driver and AP from Compro web-site
http://www.comprousa.com/New/tw/download.html

5. Execute ComproDTV3, and confirm the ComproRemote & ComproScheduler do operate on the Windows system tray(on the lower right of Window desktop).
If they did not shown on the system tray,please try to execute them
Start->All programs->VideoMate->Common->ComproRemote
Start -> All programs->VideoMate->Common->ComproScheduler

6. Reboot.

7.If you still have questions, please send the information generated by the button of "E-mail Info" in the System Device under Options of ComproDTV
in order to determine the problem.

Incorrect installation of the TV Tuner card drivers

The most common cause of problems is incorrect installation of the TV Tuner card drivers. If you have problems watching, recording, or timeshifting live TV, please check the status of the TV Tuner card drivers with Device Manager. You should two TV Tuner card drivers on the “Sound, video and game controllers” section of Windows Device Manager. They are:

  • VideoMate TV Capture
  • VideoMate TV Tuner

If these drivers are not there, uninstalling and reinstalling the VideoMate TV drivers can help. Use the Add/Remove Programs in Control Panel applet to uninstall the old drivers if you see the icon. Then reinstall the drivers should fix this problem.

IRQ conflict

If the problem persists after the reinstallation process, your problem could also be the result of an IRQ conflict.
IRQ conflict happens when other devices (like Network card, Sound card, etc) in your computer share the same IRQ with your TV tuner card or VGA card. In order to determine if IRQ conflict, please go to the Device Manager. Choose "Resource by type" in the "View." Click on the "+" besides Interrupt request (IRQ). You should see the following:

Make sure there is no other device using the same IRQ as VideoMate TV card. If some devices are using the same IRQ, remove other PCI devices and insert TV card on the fourth slot from the AGP slot.

Then reinstall the TV card driver. This usually solves the problem. Try running ComproPVR again. If the problem persists, you should move the PCI TV Tuner card to another PCI slot. Make sure the PCI TV card is using an independent IRQ by checking Windows Device Manager.
After you can successfully use ComproPVR, install the other PCI devices one at a time. Restart your system after installing each card.

Note
Networking, sound, and SCSI cards need IRQs.If they use the same IRQ, you may encounter a similar problem.

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