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Frequently Asked Questions ( FAQ )

IP Camera
1.
 Q: Why did my camera restarted itself or I can’t see the video after an extended operation hour?

A: Please update the firmware to the latest version. You may find the download here.
2.
 Q: Why can’t I view the camera via internet?

A: Please ensure that you’ve done everything said on P11~12 of the troubleshooting guide.
3.
 Q: How can I view the camera on BlackBerry cell phones?

A: Please refer to the BlackBerry guide.
4.
 Q: How can I view the video in H.264 format with audio on iPhones?

A: Please refer to the iPhone guide.
5.
 Q: How do I upgrade the camera’s firmware?

A: Please refer to the firmware upgrade guide.
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