A: Only VideoMate TV Ultra, Gold Plus II or Gold II can remote power up. Other models doesn't support it.

Note: the models can do Power Up are not necessary having Remote Power Up feature.

A: A: First, you need hardware that supports Power Up, such as, VideoMate TV Ultra/Gold Plus II/Gold Plus/Gold II/Gold.

Second, make sure you connect the Power Up circuit. Please refer the installation guide for more information.

Third, make sure you see a green LED lid on the VideoMate TV Gold or Gold plus tuner card. If you didn't see the green light, your motherboard does not support the standby power. You can only use Power Up with motherboards that provide standby power.

Fourth, Power Up will start your computer in advance of 5 minutes before the schedule time. If you set schedule on 4 o'clock, Power up will wake up your computer on 3:55. Therefore, you need to shut down the computer before 3:54 in order to let Power Up start the computer.

Fifth, make sure you have the correct schedule time, Also, verify your system time or clock.

Sixth, If there is an option " Wake up by #PME or PCI " or "Wake up by LAN or Modem" in the motherboard BIOS, it has to be enabled for the PowerUp feature.

Finally, it is possible that your power supply doesn't provide the standard 5V standby power. Therefore, changing your power supply might help.

Note: If the power (electricity) has been completely removed from your personal computer, you may have to reinstall the driver again to make sure the TV card's power up function can synchronize the frequency of the TV card to your motherboard. This occasionally happen when a power failure (black-out) occur.

This item applies to VideoMate TV cards that feature Power Up Scheduling.

In rare circumstances, the VideoMate TV card must be reset. Unplugging the AC power cord from PC case for 5 seconds will reset the card.

When you set up for scheduled recording, VideoMateTV will issue the Power Up signal to the computer until ComproPVR starts. If your computer cannot start ComproPVR for some reason, the TV tuner card will try to wake up PC even you shut it down. Unplug the main power cord to reset VideoMateTV card. You can shut down the computer normally after that.

Other possible causes of this problem include:

1. If you have a multi-Boot system and ComproPVR is not installed and running on the default OS. Solutions: Set the default OS appropriately or install ComproPVR on the default OS.

2. There may be other, independent problems preventing Windows from starting normally. Solution: Remove the VideoMate TV card and troubleshoot PC start up. Remember to correctly reconnect the power switch cables.

3. Some external software may be interfering with ComproPVR. Shutting down unnecessary software can help.

4. The ComproPVR Scheduler shortcut is missing from the Programs “Startup” folder. Reinstalling ComproPVR can help. Also make sure there is no schedule in the list.

5. If above doesn't help, then the hardware may be defect. Please contact retailer store for exchange.