TV sound output is from the green Audio-Out port on VideoMate TV PCI Tuner card. You have to install the provided audio patch cable in order to hear the sound.
Please make sure to connect the external audio patch cable. The green side plug in the TV card's Audio-Out (green). The blue side plug in the sound card's Line-In (blue). Verify the Live and Record option in System Device in Settings of ComproPVR are selected to Line-In.
If above doesn't help, please update product sofware and your sound card driver.
TV sound output is from the green Audio-Out port on VideoMate TV PCI Tuner card. You can directly plug in the speaker into the TV card's Audio-Out (green) to see if there is sound.If so, then the TV card is not defective.
Please make sure to connect the external audio patch cable. The green side plug in the TV card's Audio-Out (green). The blue side plug in the sound card's Line-In (blue). Verify the Live and Record option in System Device in Settings of ComproPVR are selected to Line-In.
If you get sound out of neither, then you should check the Volume Control applet by double-clicking on the speaker in the System Tray (lower right corner, usually).
If above doesn't help, please update product sofware and your sound card driver.
Some model like VideoMate TV Gold/Gold Plus/Ultra can enable PCI audio which is TV sound can go through PCI interface without connecting audio patch cable. Please try to use it by check the PCI Audio checkbox in the System Device in Settings of ComproPVR.
A: If you can view the TV picture but you get no audio, you should check the following:
Check that the sound is not muted or low volume in the Windows Volume Control dialog. (Double-click on the speaker icon in the system tray.)
Verify that the outer audio patch cable is connected between the Audio-Out of the device and Line In of your sound card and that you have selected the audio source to be “Line-In” in ComproPVR. Refer to the Hardware Installation chapter for more information.
Make sure your sound card record settings in the control panel enables the “Line-In” and not muted or low volume.
A: If you hear the sound is good while watch TV, then this problem comes from your sound card. You can directly plug in the speaker into the TV card's Audio-Out (green) to verify the sound quality.
Sound card needs to convert the analog audio from TV card to digital data into computer. When the sound card is in low quality, you will have the bad audio in recorded file. The on-board sound card usually is not good at this function.
Please try to use a better sound card (Like SoundBlaster Live Value) in order to have better audio in recording.
The process of recording:
Analog TV Video is through Philips chipset converting to digital data into computer.
TV Audio is through your sound card converting to digital data into computer.
ComproPVR applies the Microsoft DirectX Draw API to import video from TV card and audio from your sound card. The audio source which you select is in System Device in Settings of ComproPVR.
ComproPVR combines the video and audio data into the recorded file. Therefore, sound problem is most likely related to your own sound card. Please try to use a better sound card (Like SoundBlaster Live Value) in order to have better audio in recording.
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