A: Please try to unplug the power cable and USB cable from VideoMate Live. Then plug in USB cable only to see if the driver installed normally. Then plug in the power cable. You should be able to see the VideoMate Live device in "Sound, video and game controller" section of the Device Manager.

Q: Why does my VideoMate Live picture get still?

A: This problem could be as following:

1. Please update the VideoMate Live software from our website.

2. Please do the Microsoft WindowsUpdates to the latest patch.

3. If the TV screen freezes on the paid programs, please uncheck the channels to avoid the still picture.

4. If the TV screen freezes while scanning the channel, it is normal. Please wait until the scanning process finished.

5. If the problem persists, please unplug the VideoMate Live power and USB patch cable. Restart ComproPVR after plugging the cables back.

A: The suggested DVD-quality video bit rate is about 7 Mbps, which is not possible with a USB 1.1 host adaptor. With a USB 2.0 host adaptor, you can achieve up to 15 Mbps video bit rate. So reduce the video bit rate will help this problem.

A: First, make sure you have a strong and clear video or TV input signal. Second, check for correct bit rate settings. If the bit rate is too low, you will get poor picture quality. The suggested DVD-quality video bit rate is about 7 Mbps, which is not possible with a USB 1.1 host adaptor. With a USB 2.0 host adaptor, you can achieve up to 15 Mbps video bit rate. A blinking green USB LED, on the front panel, indicates USB 2.0 operation. You can adjust the video bit rates in ComproPVR.

A: Please download the software patch .
After unzip the file, copy those two files into C:\Program Files\Ulead Systems\Ulead VideoStudio 7. Then restart the VideoStudio 7.

A: Due to the Hardware encoding process, the video usually delays about 1 to 2 seconds. It's possible to reduce the delay time. However, it could lead the ComproPVR to crash. If you like to try that, please switch the delay by run Regedit.

HKEY_CURRENT_USER -> Software -> Compro -> ComproPVR -> UsbDelay

Let value to be 9000 (in Decimal)

A: The easiest way is to reduce the Recording quality level settings. When recording TV programs or capturing home video tapes, selecting DVD-quality settings is not necessary. You should select a quality setting that matches the input signal, e.g., S-Video quality settings is appropriate for recording broadcast or cable TV programs.

Q: What does the S-VID-out do on the VideoMate Live?

A: VideoMate Live cannot output video from computer to other device. The video-out is bypass the video-in signal only.